As our Chief of Staff to the Founders, Operations & Risk, you’ll work directly with the founders on some of the company’s most critical priorities across operations, credit risk, and finance.
This is a role for an exceptional, high-potential profile early in their career. Someone with the ambition and execution ability to operate far above their tenure. You’ll help solve complex cross-functional problems, build scalable processes, introduce automation, improve decision-making in risk and finance, and drive mission-critical initiatives from analysis to implementation.
You’ll be expected to think like an owner, move fast in ambiguity, and raise the bar on whatever you touch. This is not a classic staff or support role. It is a demanding, high-exposure seat at the center of the company for someone who wants to work directly with founders, learn at extreme speed, and help build a category-defining business from the inside.
Key Responsibilities:
Operations, Automation & Operations Excellence
This is a highly hands-on role: beyond building processes, you’ll regularly step into the work yourself: executing critical workflows, resolving edge cases, and using frontline exposure to improve how the company operates.
Build and improve the company’s operating system across its core workflows, from customer onboarding and internal execution to tooling, reporting, and process governance.
Identify bottlenecks, inefficiencies, and recurring failure points, and turn them into scalable processes, SOPs, and workflow automations.
Help design and implement automations across operational processes (e.g. approvals, task routing, reminders, handovers, document flows, internal notifications, reporting pipelines).
Drive high-priority cross-functional projects with a strong bias for action, clear ownership, and high execution quality.
Establish transparency through dashboards, KPI tracking, and operating cadences that improve accountability and decision-making.
Analyse conversion metrics in terms of credit risk rejections and other operational or financial product related conversion killers.
Improve conversion rates by removing client related friction points.
Credit Risk
Support the development and scaling of credit risk processes across the full lifecycle, from application assessment and underwriting support to monitoring, controls, and reporting.
Help sharpen decision frameworks, credit policies, and exception handling processes together with founders and relevant stakeholders.
Analyze underwriting and portfolio data to identify patterns, improve risk selection, and strengthen operational decision quality.
Build robust documentation standards and maintain audit-ready decision trails and control processes.
Contribute to making risk operations scalable, data-driven, and operationally strong without adding unnecessary complexity.
Finance
Support finance operations and selected strategic finance topics, including reporting, reconciliations, internal controls, process improvement or financial structuring.
Improve the structure, quality, and reliability of financial data and underlying documentation.
Contribute to analytical work related to business performance, portfolio quality, unit economics, and operational-financial planning.
Support projects related to financing processes, banking relationships, and finance infrastructure as needed.
Founder Office / Strategic Execution
Work directly with the founders on the company’s highest-priority operational and strategic topics.
Prepare analyses, decision materials, and structured recommendations for complex business questions.
Coordinate critical initiatives across teams and ensure strong follow-through, momentum, and alignment.
Step into ambiguous, messy, or under-owned areas and bring structure, clarity, and execution.
Act as a force multiplier for the leadership team by combining analytical rigor with hands-on delivery.